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Model Number 9735669 |
Device Problems
Connection Problem (2900); Application Program Freezes, Becomes Nonfunctional (4031)
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Patient Problem
No Known Impact Or Consequence To Patient (2692)
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Event Date 09/11/2020 |
Event Type
malfunction
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Manufacturer Narrative
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Patient information was unavailable at the time of filing.Other relevant device(s) are: product id: 9733752, serial/lot #: unknown.If information is provided in the future, a supplemental report will be issued.
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Event Description
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Medtronic received information regarding a navigation system being used for a functional endoscopic sinus surgery (fess) procedure.It was reported that the system showed "localizer faulted".The site attempted a reboot and it did not resolve the issue.Further troubleshooting was performed by disconnecting and reconnecting the emitter which did not resolve the issue.The site also disconnected the breakout box and this did not resolve the issue.The on-screen messages changed while each component was unplugged, but returned to "localizer faulted" when the emitter was plugged in.The site was using a flat panel emitter.Navigation was aborted to complete the procedure.There was a less than 1 hour delay and no impact to patient outcome as a result of this issue.
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Manufacturer Narrative
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B5) additional information provided.D11 correction) concomitant product for this event is product id 9735824, not 9733752.Lot/serial number unavailable at the time of filing.G3) additional report source provided.H3) a medtronic representative went to the site to test the equipment.An electromagnetic localization communication failure was confirmed.Testing revealed that a new emitter did not resolve the issue.More troubleshooting pointed to the controller or breakout box.After trying replacements for both, it was determined that the issue was with the controller, and controller replacement resolved the issue.The system then performed as intended and passed a system checkout.Medtronic is submitting this report to comply with fda reporting regulations under 21 cfr parts 4 and 803.This report is based upon information obtained by medtronic, which the company may not have been able to fully investigate or verify prior to the date the report was required by the fda.Medtronic has made reasonable efforts to obtain more complete information and has provided as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.In particular, this report does not constitute an admission by anyone that the product described in this report has any ¿defects¿ or has ¿malfunctioned¿.These words are included in the fda 3500a form and are fixed items for selection created by the fda to categorize the type of event solely for the purpose of regulatory reporting.Medtronic objects to the use of these words and others like them because of the lack of definition and the connotations implied by these terms.This statement should be included with any information or report disclosed to the public under the freedom of information act.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.A good faith effort will be made to obtain the applicable information relevant to the report.If information is provided in the future, a supplemental report will be issued.
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Event Description
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Additional information was received.It was reported that the replacement emitter did not resolve the issue, and it was determined the issue was either due to the controller or breakout box.The next day, it was determined that the controller replacement resolved the issue.
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Manufacturer Narrative
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H2) additional information: see a1, a2, and a3.H2) additional information: d11: serial number of product id 9735824 is (b)(6).H3) hardware parts have been received by the manufacturer.However, analysis has not been completed at the time of filing.Medtronic is submitting this report to comply with fda reporting regulations under 21 cfr parts 4 and 803.This report is based upon information obtained by medtronic, which the company may not have been able to fully investigate or verify prior to the date the report was required by the fda.Medtronic has made reasonable efforts to obtain more complete information and has provided as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.In particular, this report does not constitute an admission by anyone that the product described in this report has any ¿defects¿ or has ¿malfunctioned¿.These words are included in the fda 3500a form and are fixed items for selection created by the fda to categorize the type of event solely for the purpose of regulatory reporting.Medtronic objects to the use of these words and others like them because of the lack of definition and the connotations implied by these terms.This statement should be included with any information or report disclosed to the public under the freedom of information act.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.A good faith effort will be made to obtain the applicable information relevant to the report.If information is provided in the future, a supplemental report will be issued.
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Manufacturer Narrative
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H3: a hardware analysis of 9735824 was initiated to determine the probable cause of the issue.Analysis found that the controller was found to display a fault when plugged into em test, coils 7, 8, 9 and 12 would intermittently switch between "fault" and "ok".Medtronic is submitting this report to comply with fda reporting regulations under 21 cfr parts 4 and 803.This report is based upon information obtained by medtronic, which the company may not have been able to fully investigate or verify prior to the date the report was required by the fda.Medtronic has made reasonable efforts to obtain more complete information and has provided as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.In particular, this report does not constitute an admission by anyone that the product described in this report has any ¿defects¿ or has ¿malfunctioned¿.These words are included in the fda 3500a form and are fixed items for selection created by the fda to categorize the type of event solely for the purpose of regulatory reporting.Medtronic objects to the use of these words and others like them because of the lack of definition and the connotations implied by these terms.This statement should be included with any information or report disclosed to the public under the freedom of information act.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.A good faith effort will be made to obtain the applicable information relevant to the report.If information is provided in the future, a supplemental report will be issued.
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Search Alerts/Recalls
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