The hillrom technical support representative performed troubleshooting over the phone with the account, asking the account to isolate the hand pendant control and then isolate the foot pedal controls one at a time.Per the hillrom service manual, perform annual preventive maintenance procedures to make sure all versacare® bed components are functioning as originally designed.Hilow motor: examine the motor for the presence and tightness of the attachment hardware.Replace as necessary.Fully raise and lower the bed.If the bed does not fully raise and lower, calibrate the bed position sensor.Make sure there is no friction or abnormal noises and no audible overload indication can be heard during the movement.Make sure the bed not down led lights up on the control pendant and goes out when the bed is in low position.Replace the defective motor(s) in the event of a malfunction.Troubleshoot in the event of a doubt.A search of the hillrom maintenance records showed hillrom performed preventative maintenance on this bed in (b)(6) 2019.It is unknown if the facility performed any other preventative maintenance on this bed.Hillrom technical support contacted the account and the account stated they replaced the right foot pedal control assembly to resolve the issue based on this information, no further action is required.
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