It was reported that during a procedure, the generator was faulting.There was no delay and the procedure was completed with a competitor device.All available information has been disclosed.If additional information should become available, a supplemental report will be submitted accordingly.
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H3, h6: the reported device, used in treatment, was received for evaluation.There was a relationship found between the returned device and the reported incident.A review of the device history records showed there were no indications to suggest that the product did not meet manufacturing specification or would not be able to perform as intended.A complaint history review concluded this was a repeat issue.A visual inspection was performed on the product and observed a scratched lid and bezel.A functional evaluation revealed the device failed the high impedance test due to a worn rf board.A review of risk management files found that the reported failure was documented appropriately.A review of the operations service manual found that the generator enters the fault mode if a fault is detected at any time during the generator¿s operation.In the fault mode the following occurs: the fault indicator light illuminates, a fault tone sounds, an error code and text message appear in the message display the generator, rf energy cannot be delivered.To exit the fault mode, turn the generator off and then turn it on again.The complaint was confirmed and the root cause associated with determined to be an electrical component failure.
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