Integra has performed a thorough review of the reported incident.The sample receive back contained a vial, 2 syringes and some accessories in the tray.Spray tips and y-connector are clean without usage signs.Borate syringe has full 2.5ml of solution.Phosphate syringe was empty and attached to the bioset threads with traces of blue liquid solution in the fluid pathway.The vial had bioset cap pressed down with no red mark showing in the vial (as indicated in the ifu).The grommet was correctly perforated by the bioset spike.There was blue peg solution all around the circumference of the vial and the bioset walls, indicating that the solution had spilled out.No traces of peg powder.Upon removal of the syringe from the bioset threads it was noticed that the bioset spike had a crack/fissure along the bioset body that ran the length of the spike.There are traces of blue solution in the crack/fissure of the spike.There was no other damage to the bioset.Water was placed on the returned vial by engaging the phosphate syringe with the bioset threaded spike, water was injected in the vial without issues.However water leaked outside the bioset spike thru the fissure in the bioset.It was not possible to withdraw all the water from the inside of the vail.The dhr review and product analysis of the polymer kit concluded there were no assembly component related failures with the returned product or at the time of release.The bioset sample with the fissure was sent for review to bioset vendor.Vendor reviewed their process and found no issues with the lot reported, or with the process in general that could explain the found condition.Vendor came back with response that if an excessive force is placed on the bioset spike it can crack like the sample returned from the duraseal customer for this complaint.Incoming material inspection and product release found no issues that could explain why the customer experienced the reported issue.However, if the customer manipulated the product beyond what is stated on the ifu causing a fissure on the bioset, this could explain why the reported issue occurred.The file will be closed as root cause cracked component caused by manipulation.Should new information become available, the file will be re-opened and the investigation summary will be amended as appropriate.
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