This supplemental report is being submitted to provide the device return evaluation, review of the device history records (dhr).The device history records for this device were reviewed and all records indicated that the product was manufactured according to all applicable procedures and met final product release criteria.No abnormalities were found.Device evaluation revealed internal lenses were found to be broken.The e/p widow cover glass was also found to be chipped.Moisture inside the objective lens and a minor chip on the objective lens were observed.The image on the telescope had a severe blur and shadow stain, which could be attributed to broken system lens, chipped cover glass, and moisture.A definitive root cause of the reported complaint cannot be determined at this time.The physical damages to the device were likely contributed to rough handling during transportation.However, moisture found inside the objective lens suggests there might be other factors contributing to the observed failures.As stated on the ifu (instruction for use) and as a preventive measure, the user manual states: upon receipt, examine the instrument and accessories for damage.Do not use a damaged product.To ensure satisfactory performance, perform the prescribed inspections and operational tests as recommended.Olympus will continue to monitor complaints for this device.
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