Complainant part is not expected to be returned for manufacturer review/investigation.Reporter is a sales representative.Device is not distributed in the united states, but is similar to device marketed in the usa.A device history record (dhr) review was conducted: part: 07.702.016s; lot: 9m53322.Manufacturing site: (b)(4).Supplier: osartis gmbh.Release to warehouse date: 10.June 2020.Expiry date: 01.Dec.2022.A manufacturing record evaluation was performed for the finished device lot number, and no non-conformances were identified.The investigation could not be completed; no conclusion could be drawn, as no product was received.Based on the information available, it has been determined that no corrective and/or preventative action is proposed.This complaint will be accounted for and monitored via post market surveillance activities.If additional information is made available, the investigation will be updated as applicable.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Device report from synthes reports an event in (b)(6) as follows: it was reported that during an unknown procedure on an unknown date, after mixing the vertecem cement, only little cement came out.Not enough to fill the syringe kit.There was no surgical delay.Procedure was successfully completed.No further information provided.This report is for one (1) vertecem v+ cement kit.This is report 1 of 1 for complaint (b)(4).
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