Date of event: unknown.The date received by manufacturer has been used for this field.(b)(4).Investigation summary: a device history record review was performed for provided lot number 0091103.The review did not reveal any detected quality issues during the production process that could have contributed to this reported incident.To aid in the investigation of this incident, two picture samples and two physical samples were received for evaluation by our quality team.Investigation conclusion: through examination of the samples, both samples have no tip cap and each sample was tested for sustaining force and the results were within specification and no abnormalities were found that could have contributed to the reported incident.Root cause description: based on the investigation results, an exact cause for this incident could not be identified.Rationale: further action has not been determined necessary at this time.Our quality team will continue to monitor the manufacturing process for this defect and other emerging trends.
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