Other, other text: returned device was received leds on pcb were broken off, enclosure was stained red in water tank, both covers were cracked, heater did not pass electrical testing and line cord was worn.During the evaluation of the device the customer reported condition was confirmed.Problem source was traced to user interface.The device history record was reviewed and showed that this device met all manufacturing specification for product released for distribution.No issues were identified that would have impacted this event.
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