Device was received and evaluated.Evaluation determined that the reported issue was confirmed.The handpiece was found faulty, transducer did not function.As the device is a non-serviceable item, a definitive root cause cannot be determined.The device was returned unrepaired.Review of dhr records indicates the device met all final release criteria and passed all functional tests at the time of manufacture.This suggests the reported failure is use related.Leakage, and consequent electrical failure may be the result of improper reprocessing or use beyond its validated lifetime.As stated on the ifu and as a preventive measure, the user manual states: the device is validated for 100 reuses, must be cleaned, and sterilized according to listed instruction.It is unknown how many use cycles or which reprocessing methods had been used by the customer.Olympus will continue to monitor complaints for this device.
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