A steris service technician arrived onsite following the reported event and found the unit to be operating according to specification; no repairs were required.The user facility does not have a transfer cart or scs conveyor system installed to unload racks from their reliance vision single chamber washer.User facility personnel slide individual trays and baskets in and out of the rack for use.The employee subject of this event attempted to pull the full rack from the unit resulting in the reported event.The technician counseled user facility personnel on the proper use of the reliance vision single chamber washer, specifically on using caution when loading and unloading equipment from the unit.A 3-year complaint review indicates this to be an isolated event.No additional issues have been reported.
|