Device evaluation of monitor sn (b)(4) has been completed.The reported problem (service code 204: belt/monitor unusable, damaged monitor case) been confirmed.Upon investigation the monitor was unable to communicate with an electrode belt and displayed a service code 204.The monitor's electrode belt connector was broken free from the monitor enclosure, damaging wires within the connector and causing the service code.The root cause for the damaged connector was excessive force.No adverse event resulted from the defective equipment.
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