Device manufactured on 2020-03-19.The device history record (dhr) of the hcu40 (material: 70104.3266, serial: (b)(6)) for which a customer complaint was received, was reviewed on 2020-12-01.The dhr does not show any abnormality or issue that is related or can have led to the customer complaint.According to the support case#(b)(4) the field service technician performed as follows: the getinge technical service suggested to replace the complete twin pump house assy mat#70105.2345 because it was assumed that a pump/encoder is defective.After replacement of the twin pump hose assy the issue was resolved.The reported failure was error message: "stop--" and "stop pr1".The most probable root cause could be determined to a defective pump/encoder.Which was resolved by replacing the complet pump house assy.The reported failure "error message: "stop--" and "stop pr1"" could be confirmed.The reported failure "error message: "stop--" and "stop pr1" did occur durin patient treatment.The hl20 in question was responsible for this complaint/event.The occurrence rate was calculated for the reported issue and it was determined that this is not a systemic issue.Therefore, no remedial action is required.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary¿s trending program and additional investigations or corrections will be implemented in case of adverse trending.
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