Device history record (dhr) - the dhr review and product analysis of the polymer kit concluded there were no assembly component related failures with the returned product or at the time of release.Integra has performed a thorough review of the reported incident.The sample received back had all the accessories with no usage signs, no particulate matter or any other form of contamination.Syringes were received with full 2.5ml.The bioset cap pressed down with no red mark showing in the vial (as indicated in the ifu).The peg inside the vial looks melted/solid and stuck to the side of the vial wall.This condition is expected given the peg powder is sensitive to temp, air and humidity, and the bioset spike on the vial was activated.As such there was air and humidity that entered the vial during transit back to the facility for review of the sample.No issues with any of the components received back that could indicate why the customer experienced the reported condition.It is determined that given the description of the complaint, and the sample received back: contamination caused by user error when connecting, the complaint will be closed as unconfirmed contamination, and root cause is determined to be user error.Should new information become available, the file will be re-opened and the investigation summary will be amended as appropriate.
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