Complainant part is expected to be returned for manufacturer review/investigation, but has yet to be received.Reporter is a synthes employee.Without a lot number, the device history records review could not be completed.Product was not returned.Based on the information available, it has been determined that no corrective and/or preventative action is proposed.This complaint will be accounted for, and monitored via post market surveillance activities.If additional information is made available, the investigation will be updated as applicable.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Product complaint #(b)(4).Depuy synthes is submitting this report pursuant to the provisions of 21 cfr, part 803.This report may be based on information which depuy synthes has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by fda, depuy synthes or its employees that the report constitutes an admission that the device, depuy synthes, or its employees caused or contributed to the potential event described in this report.H10 additional narrative: d4: lot number provided for reporting.D9: the device has been received.D11: concomitant products added.H3, h4, h6, device history lot.Part # tft20101.Synthes lot # e19di1432.Supplier lot # e19di1432.Release to warehouse date: 02 jun 2020.Supplier: eit.No ncr's were generated during production.Device history batch null, device history review the ri identified no issues during the manufacturing and release of this device that could have contributed to the problem reported by the customer.H6: investigation summary: background: conduit tlif trial inserter : the inner shaft of the trial inserter broke off while trying to release/remove the implant trial.No impact on the patient.No impact on the surgery.09/28/2020: update ed: concomitant device reported: unknown trials(part# unknown, lot# unknown, quantity unknown ).This complaint involves one (1) device.Investigation flow: damage.Visual inspection: the trial inserter sh connection (p/n: tft20101, lot #: e19di1432) was returned and received at us cq.Upon visual inspection, the proximal end of the tft20101 c tlif trial inserter pin sh connection component was observed to be broken.The broken fragment was stuck inside the trial inserter and the inserter knob assembly due to which knob (p/n: tft20101 b) was not able to disassemble from the inserter (p/n: tft20101 a).There were scratches on the device but have no impact on the device functionality.No other issues were identified with the returned components of the device.Device failure/defect was identified.Dimensional inspection: no dimensional inspection can be performed due to post-manufacturing damage.Furthermore, the complaint relevant dimensions cannot be checked for dimensional accuracy, because of the device received condition.Document/specification review following drawing was reviewed.Tft20101 trial inserter sh connection: 12028.03.320, rev.D.Complaint was confirmed.The device received was broken.Hence confirming the allegation.Investigation conclusion.The complaint condition was confirmed for the trial inserter sh connection (p/n: tft20101, lot #: e19di1432).There is no indication that a design or manufacturing issue has caused the complaint condition and hence the root cause cannot be determined.The potential cause could be due to unintended forces applied to the device.Based on the investigation findings, it has been determined that no corrective and/or preventative action is proposed.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post market safety surveillance activities.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.D4: lot number provided for reporting.
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