This supplemental report is being submitted to provide review of the device history records (dhr).The root cause of the reported issue was not identified.The device was not returned for evaluation.Device history records were reviewed and showed the product met all specifications upon release.Due to no device return, a definitive root cause of the reported complaint cannot be determined at this time.As stated on the ifu (instruction for use) and as a preventive measure, the user manual states: keep the distal tip of any electrode, probe, laser fiber, or other ancillary device in the field of view at all times when active olympus will continue to monitor complaints for this device.
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