Pr # (b)(4) 07oct2020 writer sent the customer an email acknowledging receipt of the complaint, providing the complaint tracking number and requested follow up information including as to if there was any patient impact related to this event.Writer provided contact information.Device not yet evaluated, if the device is evaluated a follow up will be sent.
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Follow up (b)(4).The product was returned, and an evaluation was performed.The root cause of this reported issue was not confirmed.The subject device was tested to see if electricity flows through forcep arms to the tips.The results indicated that the subject device performed as expected, and passed acceptance criteria.No issues identified with dhr.The supplier is unable to identify root cause, as the returned device performs as intended, with no device malfunction.Please note that the bipolar forcep type, the subject of this investigation, is non-insulated.It is of the manufacturer¿s opinion that an insulated bipolar forcep should have been used for this type of surgical procedure.However, the type of bipolar forcep selected for a procedure is made at the discretion of the surgeon.This is an isolated incident.The product has been manufactured and tested according to the specifications.H3 other text : see h10.
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