The device was not returned and could not be evaluated.It was discarded by the user.We are unable to confirm the reported event.If new information becomes available, a supplemental report will be submitted.There was no reported malfunction.All the failure modes are addressed in the risk file.No labeling review can be completed as there was no reported malfunction.There were no crf/capa/scar/nmcr identified for "no reported malfunction".The investigation does not indicate that the device was inadvertently released as non-conforming or an adulterated product or was a counterfeit.The complaint history review did not identify an adverse trend (increase in number of complaints over past three (3) months).Based on the rational provided above, no escalation to the capa process is required.Reference complaint # (b)(4).Device not returned.
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