Age/date of birth: unknown, information not provided.Gender/sex: unknown, information not provided.(b)(6).Device evaluation: the sample is not available for further evaluation.Therefore, no testing can be performed, the reported event was not confirmed.However, the provided photos by the customer were evaluated by the product subject matter expert (sme).Per the sme evaluation of the photos: the particle appears to be a grey rubber coring particle or rubber particle remaining from the membrane manufacturing process.Under the bright lights the light gray would appear almost white.Coring is a known issue with a very low frequency.Coring can be exacerbated by not allowing the product to reach room temperature prior to use as the rubber is not as pliable at refrigerator temperatures compared with room temperature.This indicated in the direction for use (dfu) included in the product as follows: "refrigerated healon pro ovd should be allowed to attain room temperature (approximately 30 minutes) prior to use.¿ manufacturing records review: a manufacturing record review was performed and no deviation related to this complaint is reported in the manufacturing record.A search of complaint system revealed no other complaints have previously been reported on this batch.Conclusion: as a result of the investigation, there is no indication of a product quality deficiency.All pertinent information available to johnson & johnson surgical vision, inc.Has been submitted.
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