(b)(4).Investigation summary: a device history record review was completed by our quality engineer team for provided lot number 9344095.The review did not reveal any detected abnormalities during the production process that could have contributed to this defect and all quality tests were found to be within specification.As a sample was unavailable for return, a thorough sample investigation could not be completed.Based on the investigation results, an exact cause for this incident could not be identified.Further action has not been determined necessary at this time.Our quality team will continue to monitor the manufacturing process for this defect and other emerging trends.Investigation conclusion: unconfirmed: bd was not able to duplicate or confirm the customer¿s indicated failure as no samples or photos were returned.Root cause description: root cause cannot be determined at this time as the issue is unconfirmed as no samples or photos were returned.Rationale: based on the investigation, no additional investigation and no capa is required at this time.
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It was reported that the bd¿ pre-filled normal saline syringe plunger was found damaged before use.The following information was provided by the initial reporter, translated from (b)(6) to english: "on (b)(6) 2020, i followed the doctor's order to treat the patient's disease.When the indwelling needle was sealed with a flush, it was found that the plunger of the flush was defective, which affected the normal clinical use and did not cause adverse effects to the patient.".
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