The customer did not authorize or respond to any device repair request.The device was not inspected.No determinations regarding the reported issue nor those requiring escalation were established.The device was returned unrepaired.A review of the device service history record was performed from the date of manufacture to the date corresponding to this service notification number.The device was previously returned for service.The database showed no quality notifications were opened for the device.A review of the device history record in sap for sn (b)(4) was performed from the date of the manufacture to date of the release of product, which confirmed that this device was not involved in a production failure, and product was returned for servicing which correlates to the customer reported issue.A review of the complaint history record in the trackwise was performed for the sn (b)(4) which confirmed no similar complaints with the same or related failure mode.Capa reference: (b)(4).The customer stated that there was no patient involvement.
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