A steris service technician arrived onsite to inspect the rack; however, the user facility could not identify the rack subject of the event.The facility has over 50 racks in use.Upon the technicians inspection of the washer and automated conveyor system, it was identified that the sensor in the conveyor system just in front of the washer door was misaligned, preventing it from properly sensing the racks.Instead of contacting steris for service, user facility personnel were manually pushing the racks into the washer.The amsco 7053hp washer operator manual states (1-2) "warning - personal injury hazard: when baskets are present on the conveyor modules, keep fingers and hands away from wash chamber doors and moving baskets." additionally, the operator manual states (1-1), "warning - personal injury and/or equipment damage hazard: repairs and adjustments to this equipment must be made only by steris or steris-trained service personnel.Contact steris regarding service options." the technician counseled user facility personnel on proper use and operation of the amsco 7053hp washer, specifically to keep hands away from moving racks, and to contact steris for service when needed.No additional issues have been reported.
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