The device was returned for analysis.The reported packaging issue (foil pouch cut/sterility breach) was confirmed.A review of the lot history record identified no manufacturing nonconformities issued to the reported lot that would have contributed to this event.Additionally, a review of the complaint history identified no other incidents from this lot.The investigation was unable to determine a conclusive cause for the reported packaging issue (sterility breach); however, factors that could contribute to packaging tears, rips, holes, (foil pouch cut) include, but are not limited to, damage during shipping, and product damage during handling by user.There is no indication of a product quality issue with respect to manufacture, design or labeling.
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