G4:08apr2021.B4:13apr2021.The device was evaluated and confirmed remotely by a philips remote service engineer (rse).Rse advised the caller that the battery or pm pcb may be faulty.The rse did discover the battery is from 2019.The rse advised the caller to leave the unit plugged in over the weekend to see if the led would continue to flash.The caller was asked to call back if any further assistance is needed on this matter.Multiple attempts to retrieve device repair or diagnostic information have yielded no response from the customer.It is unknown if any parts or repair has been conducted.The alleged device malfunction could not be confirmed.If new information is received, a supplemental report will be submitted.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
|