The scope was returned to the service center for evaluation.The service group found the free engage and the right left control knobs move together.The angulations were below specifications and the up/down/left/right control knobs were loose.Additionally, the scope failed the leak test from the biopsy channel and also between the objective lens and distal end cover.The insertion tube was buckled below the protective boot.There was a cut on switch button number.The bending section cover adhesive at the distal end was cracked and there was a halo on the image.A review of the scope's service history indicated the scope was purchased on (b)(6) 2008 with no previous repair records.The cause of the reported malfunction could not be determined at this time as the investigation is ongoing, however, if additional information becomes available this report will be supplemented accordingly.
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This report is being supplemented to provide additional information based on legal manufacturer's final investigation.The following sections were updated: g4, g7, h6, h10.Based on the legal manufacturers investigation, the suggested event was not reproduced during incoming inspection for repair by sbc.For this reason, it was difficult to specify the cause.According to investigation result 1-3, it was confirmed that when the right/left angulation knob was turned, the right/left angulation lock was also turned.Judging from this phenomenon, when the user turned the right/left angulation knob, the right/left angulation lock was also turned, and the bending section became locked unintentionally, and then, it resulted in suggested event.The possible cause of turning the right/left angulation lock along with turning the right/left angulation knob was as follows; internal components, such as the click spring, was worn and torn by due to long-term use of the subject device.As a result, a mechanism to prevent turning the right/left angulation knob and the right/left angulation lock together was impaired.
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