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Model Number 560BCS1 |
Device Problem
Mechanical Problem (1384)
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Patient Problem
No Consequences Or Impact To Patient (2199)
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Event Date 08/18/2020 |
Event Type
Injury
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Manufacturer Narrative
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If information is provided in the future, a supplemental report will be issued.
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Event Description
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Medtronic received information that during use of the bio-console instrument and external motor drive, an error message 'motor controller malfunction' was displayed on the screen more than three times during the surgery.The message disappeared, but the customer requested a check on the console and external motor drive.The instrument was changed out with a backup and there were no reported adverse patient effects.Additional information was received that the handcrank was required to maintain flow during the procedure.
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Manufacturer Narrative
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The reported motor controller malfunction error message was verified during service.Medtronic service were unable to duplicate issue during functional testing, however the issue was confirmed as error codes 6 and 7 were observed in the error log.The service technician found that the 5 volts on the system controller pcba was out of specification.The issue was resolved by recalibrating the system controller board.During servicing the technician noted that the power entry module and fan filter housings were damaged.The issue was resolved by replacing the power entry module and fan filter housings.Preventive maintenance was performed per specifications.Investigation for this event is ongoing.Medtronic is submitting this report to comply with fda reporting regulations under 21 cfr parts 4 and 803.This report is based upon information obtained by medtronic, which the company may not have been able to fully investigate or verify prior to the date the report was required by the fda.Medtronic has made reasonable efforts to obtain more complete information and has provided as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.In particular, this report does not constitute an admission by anyone that the product described in this report has any ¿defects¿ or has ¿malfunctioned¿.These words are included in the fda 3500a form and are fixed items for selection created by the fda to categorize the type of event solely for the purpose of regulatory reporting.Medtronic objects to the use of these words and others like them because of the lack of definition and the connotations implied by these terms.This statement should be included with any information or report disclosed to the public under the freedom of information act.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.A good faith effort will be made to obtain the applicable information relevant to the report.If information is provided in the future, a supplemental report will be issued.
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Manufacturer Narrative
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Investigation result - complaint confirmed for the reported motor controller malfunction error message during service.Medtronic service were unable to duplicate issue during functional testing, however the issue was confirmed as error codes 6 and 7 were observed in the error log.The service technician found that the 5 volts on the system controller pcba was out of specification.The issue was resolved by recalibrating the system controller board.During servicing the technician noted that the power entry module and fan filter housings were damaged.The issue was resolved by replacing the power entry module (pn 67140-003) and fan filter housings (pn a10663003 *2).Preventive maintenance was performed per specifications.There were no patient/clinical safety issues reported.The service history record was not reviewed as returned product analysis found no evidence of servicing issues with the serviced device.This investigation was completed with the information that was provided, if additional information is received, this investigation will be reopened if deemed necessary.Trends for issues with this product are reviewed at quarterly quality meetings.Medtronic is submitting this report to comply with fda reporting regulations under 21 cfr parts 4 and 803.This report is based upon information obtained by medtronic, which the company may not have been able to fully investigate or verify prior to the date the report was required by the fda.Medtronic has made reasonable efforts to obtain more complete information and has provided as much relevant information as is available to the company as of the submission date of this report.This report does not constitute an admission or a conclusion by fda, medtronic, or its employees that the device, medtronic, or its employee caused or contributed to the event described in the report.In particular, this report does not constitute an admission by anyone that the product described in this report has any ¿defects¿ or has ¿malfunctioned¿.These words are included in the fda 3500a form and are fixed items for selection created by the fda to categorize the type of event solely for the purpose of regulatory reporting.Medtronic objects to the use of these words and others like them because of the lack of definition and the connotations implied by these terms.This statement should be included with any information or report disclosed to the public under the freedom of information act.Any required fields that are unpopulated are blank because the information is currently unknown or unavailable.A good faith effort will be made to obtain the applicable information relevant to the report.If information is provided in the future, a supplemental report will be issued.
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Search Alerts/Recalls
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