Date of event: date of event was approximated to (b)(6) 2020 as no event date was reported.Device evaluated by mfr: the device was returned for analysis.An opened cardboard box was received for this complaint.The box was severely damaged, it was wrinkled and some sections of it were torn.The box contained 5 encore devices inside.The trays of the devices were damaged and due to the damages, the sterility of the devices was compromised.The devices did not show visual damages.No other issues were identified during the product analysis.
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Reportable based on device analysis completed on 20oct2020.It was reported that upon receipt, the encore 26 inflation device box was found damaged along with the product inside.There was no patient involvement however, device analysis revealed that the sterility of the device was compromised.
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