Pma/510(k) #: p050017/s002 and s003.The ziv6-35-125-6-40 device of lot number c1646489 involved in this complaint was returned for evaluation, without the original packaging.With the information provided, a physical examination and document-based investigation was conducted.On evaluation of the device it was found that the metal cannula from handle to hub was bent.The device could not be flushed.A 0.035¿¿ wire guide could not pass through the handle.The red safety tab was not attached.The stent was not returned as per even description.Prior to distribution ziv6-35-125-6-40 devices are subjected to a visual inspection and functional checks to ensure device integrity.These inspections and functional checks are outlined in internal procedures in place at cirl.A review of the manufacturing records for ziv6-35-125-6-40 of lot number c1646489 did not reveal any discrepancies that could have contributed to this complaint issue.The review of relevant manufacturing records confirms the failure mode has not previously occurred with the current lot number.Based on the information available to date, there is no evidence to suggest that there are any manufacturing issues associated with lot number c1646489.It should be noted that the instructions for use state the following: ¿(the device) is sterile if package is unopened or undamaged.Do not use the product if there is doubt as to whether the product is sterile.Upon removal from package, inspect the product to ensure no damage has occurred.¿ there is evidence to suggest the user did not follow the ifu.When the user opened the packaging, they found that the handle (metal cannula) on the device was completely bent down.The user bent the rod back to position and used the device for the procedure.User error was identified as a definitive root cause from the available information.The user found a defect with the device and attempted to fix the device by bending the rod bent back into position and used this device in the procedure.A possible root cause of damage during transportation or damage during package storage/handling has been identified.The damage to the device was observed by the user after the device was taken out of the original packaging.The complaint is confirmed based on customer testimony.According to the initial reporter, the patient did not experience any adverse effects due to this occurrence.The patient did not require additional procedures as a result of this occurrence.Complaints of this nature will continue to be monitored for potential emerging trends.
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