It was reported that the ureteral stent was broken after opening the package.Per follow up via email on 22jul2020, the stent was broken within the package.Per follow up on 3nov2020, the stent was found to be disconnected after the user opened the packaging.The doctor cut the suture off and discarded it.
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It was reported that the ureteral stent was broken after opening the package.Per follow up via email on 22jul2020, the stent was broken within the package.Per follow up on 03nov2020, the stent was found to be disconnected after the user opened the packaging.The doctor cut the suture off and discarded it.
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The reported event was confirmed however the cause was unknown.A disconnected stent was returned with its original packaging.The perforated bag in which the stent was shipped in was not returned.The pigtail was disconnected from the rest of the stent and location of the disconnect was not at ported hole.The stent od and tip id measured 0.062" which was within specifications.According to the supplier evaluation, it was unknown the reported event cause is unknown, however, supplier have taken steps to further ensure stents are not shipped "broken", including an additional tensile testing an increase in sample sizes.A potential root cause of the event could be due to "inappropriate package design".The device history record was reviewed and found nothing that could have caused or contributed to the reported event.The instructions for use were found adequate and state the following: "not use if the package or product is damaged.Improper handling technique can seriously weaken the stent.Acute bending or overstressing during placement could result in subsequent separation of the stent at the point of stress after a prolonged indwelling period." h11:section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.
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