Additional information is provided in sections d.4, h.4, h.6 and h.10.There was no product returned for evaluation.The complaint condition could not be confirmed.Complaint trending was reviewed for the lot code provided and one similar complaint was found.Batch records were reviewed and all testing results met specifications for this lot code at the time of release.Additionally, there were no deviations noted during the batch record review.A potential root cause of this complaint can be attributed to: - a solution quality related issue: however, a 100% visual inspection process of all filled syringes is performed to remove syringes with foreign material.The syringes are filled in a sterile environment.- the assembly process: no deviations were reported during assembly related to the complaint.In addition, the assembly is performed in a cleanroom and during assembly, the operators wear protective clothing and hair caps.- a supplier component related issue (cannula).- customer handling could also not be eliminated as potential root cause for the reported condition.As no sample was returned and no manufacturing related issues were identified, a conclusive root cause could not be determined.As no product is returned and/or insufficient product data is available, the complaint could not be verified and therefore no capa is initiated.However, further trending is performed.The manufacturer internal reference number is: 2020-62248.
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