There is not enough traceability in the complaint to be sure of manufacturing location.Additional manufactures location: (b)(4).No lot # was provided, therefore device manufacture date is unknown.The device was not returned for evaluation.Product lot # was not provided.Without a sample, or lot number, there is insufficient information to determine root cause.Complaint history was reviewed for the past 24 months for the reported failure for product's global sales code of tbd.Review of complaint history found no trends.End of report.
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A (b)(6)-year old male customer alleged the ace adjustable knee adjustable compression support caused an allergic reaction above, below and on the back side of his knee.The customer stated that he wore the brace for 8 hours on (b)(6) 2020, without issues.The next day, he wore the brace for 6 hours.He alleged the area started to itch.The brace was removed.Customer alleged the skin area was red, inflamed, and had some blisters after removal.Customer alleged the blisters varied in size, some small, and some large.The customer visited a clinic on (b)(6) 2020.Customer reported the clinic prescribed him an unspecified antibiotic to treat the sores, antihistamine for the itching and he was advised to also get calamine lotion.Customer visited his dermatologist on (b)(6) 2020.The dermatologist reportedly provided him an unspecified ointment to apply twice daily.Customer reported he's still applying the ointment.Customer alleged red blotches were visible where the brace was worn but it's slowly going away.Customer reported the following allergies: fish and penicillin.Customer reported history of eczema, but stated it has slowly gone away since he was a child.
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