Device was manufactured in 2015-10-22.The review of the non-conformities during the period of 2015-10-22 to 2020-11-06 does not show any non-conformity in regard to the reported product and failure.There is no indication that manufacturing issues occurred during this time, thus production related influences can be excluded.According to the service report (attached) provided on 2020-01-11 the field service technician (fst) performed as follows: the fst replaced the tacho board and observed the unit 1 hour.No further alarm occurred.Unit handed over to customer within factory specification.The reported failure was "error message: safety-s and belt slip".Explanation of the failure: difference from the value of the optical tacho to the motor tacho is higher than 10%.According to the statement from life cycle engineering on 2019-11-11 the most probable root cause is as follows: a damaged foil or a defective tacho board is a plausible cause for the message "belt slip".Because the sensor no longer detects one or more lines on the film, it measures an apparently low speed at the pump head.Since this speed is then lower than the motor speed, the pump interprets this as a slipping belt and displays this message.The error message: "safety-s" occurs after the error message: "belt slip" was displayed because of the safety system of the hl20 console.The reported failure "error message: belt slip and safety-s" could be confirmed.The reported failure happened during patient treatment.The hl20 in question was responsible for this complaint/event.The occurrence rate was calculated for the reported issue and it was determined that this is not a systemic issue.Therefore, no remedial action is required.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary¿s trending program and additional investigations or corrections will be implemented in case of adverse trending.
|