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Model Number V60 |
Device Problem
Failure to Charge (1085)
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Patient Problem
No Clinical Signs, Symptoms or Conditions (4582)
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Event Type
malfunction
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Manufacturer Narrative
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Date of event: (b)(6) 2020; report date: (b)(6) 2020.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused, or contributed to the event.
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Event Description
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It was reported to philips that they had 2 batteries in this device, and it would not charge either one of them.The device was not in clinical use at the time of the event.There was no report of patient, or user harm.The device was evaluated by the customer with assistance from a philips remote service engineer (rse).The customer stated that they had 2 batteries in this unit it would not charge either one of them.Verified voltage was low and unit should have charged them.The rse provided the part information for a replacement power management pcba.A good faith effort was made to the customer to obtain additional information on evaluation and repair.
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Manufacturer Narrative
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Multiple good faith efforts were made to obtain information regarding context of use, predefined battery questions, device evaluation, repair, and operational status with no response from the reporter and therefore cannot be determined.If additional information is later obtained, the complaint will be reopened.1.(b)(6) 2020 10:26 am emailed.(b)(6).2.(b)(6) 2020 1:27 pm emailed.(b)(6).3.(b)(6) 2020 3:07 pm emailed (b)(6).Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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Search Alerts/Recalls
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