The lot number was provided and the device history record (dhr) was reviewed indicating that the product was released accomplishing all quality standards.As part of our manufacturing process, all device history records are reviewed and approved by quality, prior to release of product.The manufacturing site performed a visual inspection of the sample received.During their evaluation, the investigator observed that the lid was cracked.The root cause of the cracked lid could not be determined.Therefore, a corrective and preventive action (capa) is not applicable at this time.A quality alert will be issued for the observed issue.We will keep monitoring the process for any adverse trends that require immediate attention.This complaint will be used for qa tracking and trending purposes.
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