A philips field service engineer (fse) was dispatched for onsite service.The investigation determined that the customer was advised of uninterruptible power supply (ups) issues in advance of the reported event on (b)(6) 2020.The issues included the requirement to replace batteries and the identification of faulty ups units.As the maintenance of the ups units falls under the responsibility of the customer, information only was provided at the time of the original assessment.During the generator test, ups unit failed to provide power and patient data did not come across server.There was no product malfunction; this is considered a user issue.The fse performed an assessment of the ups units at the customer site and a detailed report was provided to the customer.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
|