Customer reported that she ran a patient specimen for prostate specific antigen (psa).The patient had their prostate removed and questioned the sample integrity.The psa result was 0.09, 0.13 and <0.05.The quality control br 85210 l2 was 3.12, 3.16, 3.20.L3 was 17.99, 18.44, 18.19.Both qc l2 and l3 passed.The lab does not run l1 qc.Customer was advised to send out the same specimen to an alternate lab or run a precision study.On august 25, 2020, the technical support specialist (tss) reached out to the customer for an update.The tss was informed of the following: the aia-360 analyzer was decontaminated as part of regular 6 month maintenance schedule.The psa linearity was ran and results were acceptable.The psa was recalibrated after decontaminating the reagent lines, qc br 85210 l2 3.16 and l3 17.99, both results in range.The customer said that she repeated the patient specimen with the new calibration and the patient specimen result was <0.05.She sent out the specimen to two different labs and the specimen and the results compared well.At the time of the call, the customer did not have the data sheets with the exact results; however, she will provide them when available.
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