One level 1 hotline low flow system was returned for analysis.Visual inspection performed, and product found with cracked enclosure and tank cover, outdated pcb and power switch.Investigation started with a visual inspection then filled tank with water, attached temp check, plugged in line cord, and turned on power switch and ran the device through the electrical test which it failed the ground bond section.The customer reported problem was confirmed.Investigation loose nut holding component wires to the chassis which caused the reported problem.According to the investigation, no action taken due to the age and condition of the device.It is deemed beyond economical repair and will be scrapped.
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