(b)(4).This is a combined initial / final report.Customer has indicated that the product will not be returned to zimmer biomet for investigation, as it has been discarded.As the product has not been received, the investigation was limited to the information provided; a review of device history records and complaint history.We have not been provided with any supporting documentation which could provide additional information.A review of the manufacturing history records confirms no abnormalities or deviations reported and one piece was scrapped with operational number 2000 and one piece scrapped with operational number 3000.A review of the complaint database over the last 3 years has found no similar complaints reported with the item and lot combination.A review of the complaint database over the last 3 years has found 1 similar complaint reported with the item 159540.Without the opportunity to examine the complaint product and without any supporting documentation, root cause cannot be determined due to insufficient information.Risk assessment: risk management report documents the estimated residual risk associated with the device within the reported event.The root cause of the issue could not be determined with the information currently available, therefore the specific failure cause within the risk tables could not be selected for comparison.The event reports revision due to infection.In the risk file, infection is considered harm with a maximum severity of 4 for a number of hazards defined as critical, which is described in the severity table as: life threatening or results in permanent impairment of a body function or permanent damage to a body structure.The outcome of the reported event (revision) therefore is in line with the rmf.No corrective or preventive actions required at this time.If any additional information becomes available, then the complaint will be reopened and investigated thoroughly.
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