The reported complaint of the autopulse platform (sn (b)(6)) showed a pixilated lcd black screen and made a ticking sound upon powering up was confirmed during functional testing and visual inspection.The root cause was due to a damaged lcd transmissive module and processor board due to fluid ingress likely due to user mishandling.Per autopulse user guide, 4.2.Cleaning the autopulse platform section: "wipe all the surfaces of the autopulse platform free of foreign matter and spills with a disinfectant or bactericidal wipe.Check the vents to ensure that they are free and clear of any obstructive matter.Caution: do not submerge the autopulse in liquid.Ensure that the autopulse is dry before storing." during initial functional testing, the platform failed power on self test and observed with pixilated lcd black screen.During visual inspection, no physical damaged observed.However, after removing the top and the bottom covers of the platform, noticed fluid/blood ingress inside the platform.The interior of the autopulse required to have a bio-cleaning.Top cover needs to be replaced due to corrosion on the metalized surface of the top cover.In addition, observed the encoder drive shaft does not rotate smoothly, exhibits binding and resistance due to a sticky clutch plate, this observation is unrelated to the reported complaint.The probable cause for the sticky clutch could be due to corrosion in the drive train clutch area.The archive data could not be downloaded due to the defective processor board.Waiting for customer's approval for service.Historical complaints were reviewed for service information related to the reported complaint and there was no similar complaint reported for autopulse platform with sn (b)(6).
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