Model Number 816300 |
Device Problems
Calibration Problem (2890); Inadequate User Interface (2958)
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Patient Problems
No Consequences Or Impact To Patient (2199); No Clinical Signs, Symptoms or Conditions (4582)
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Event Date 11/04/2020 |
Event Type
malfunction
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Manufacturer Narrative
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Per the perfusionist, the screen intermittently does not click where it should.A few clicks will be off by two to four inches, and then a few will be accurate.The screen was recalibrated once, but the problem was not resolved.This complaint is related to cr-79810 / mfr#: 1828100-2020-00458.
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Event Description
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It was reported that during set-up of the device for a cardiopulmonary bypass (cpb) procedure, the central control monitor (ccm) screen calibration was intermittently off by two to three inches.As a result, an alternate device was employed.The surgical procedure was completed successfully.There was no delay, no blood loss, nor adverse consequences to the patient.
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Manufacturer Narrative
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The reported complaint was confirmed.The product will be sent to service to be brought to manufacturer¿s specifications before being returned to the customer.If additional information becomes available on this complaint that would alter the facts and/or conclusion, a supplemental report will be filed accordingly.
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Manufacturer Narrative
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The field service representative (fsr) verified the reported issue.He replaced the central control monitor (ccm).The unit operated to the manufacturer's specifications.During laboratory analysis, the product surveillance technician (pst) duplicated the reported compliant.It was determined that the touch screen sensor panel was defective.The suspect part was sent back to the manufacturer for further evaluation.
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Search Alerts/Recalls
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