Updated block: h6.The reported complaint was confirmed.During laboratory analysis, the product surveillance technician verified the reported issue.During evaluation, when the pump speed was increased to three liters per min (l/min) an under speed error occurred.The pump was disassembled to examine the motor, encoder pulley, gut assembly, and race bearing.Grease was evident throughout the inside of the pump.Grease and debris interferes with encoder function causing an underspeed error.If additional information becomes available on this complaint that would alter the facts and/or conclusion, a supplemental report will be filed accordingly.
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