H10: manufacturing review: a review of manufacturing records was not performed.No additional complaint has been reported for this lot number; however another complaint was reported for a similar issue by the same customer.Based on the information available it is not reasonably suggested that a manufacturing process may have caused or contributed to the reported issue.However, the lot history records of this lot were reviewed with special attention to the manufacturing and inspection of this product and the product was found to have met the specification prior to shipment.Investigation summary: the delivery system was returned for evaluation.The distal segment of the inner catheter was found broken.Based on information available and the evaluation of the sample returned the reported break of the inner catheter is confirmed.However, a definite root cause for the reported event could not be determined.Labeling review: in reviewing the relevant instructions for use the potential issue was found addressed.The instructions for use states: "if resistance is met during stent system introduction, the stent system should be withdrawn and another stent system should be used.', and 'if resistance is met while retracting the delivery system over a guidewire, remove the delivery system and guidewire together." regarding increased deployment forces the instructions for use state: "do not constrict the delivery system during stent deployment.If excessive force is felt during stent deployment, do not force the stent system.Remove the stent system and replace with a new unit." h10: d4 (expiry date: 08/2022), g3.H11: h6 (method, result, conclusion).H11:section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.H3 other text : see h10.
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