Product analysis :analysis was unable to confirm the customer comment that the external pulse generator (epg) was unable to power on.It was noted that the epg passed all automated and bench testing with no anomalies observed.However, analysis determined that the ventricular output connector was broken.It was noted that the hanger was also broken and the keypad window was scratched.It was further noted that both wires on the liquid crystal display (lcd) were pinched (wires exposed).Additionally, the ventricular output nut was damaged (dent).All found defective parts were replaced and all other identified issues were resolved.The epg then passed all final functional tests.If information is provided in the future, a supplemental report will be issued.
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