Device was manufactured in 2008-04-25.The review of the non-conformities during the period of 2008-04-25 to 2020-11-26 does not show any non-conformity in regard to the reported product and failure.There is no indication that manufacturing issues occurred during this time, thus production related influences can be excluded.According to the service report#43529513 provided on 2021-01-22 the field service technician (fst) performed as follows: error diagnosis shows differences in the determination of the rounds per minute.Speed measurement adjusted using an oscilloscope set on the speedometer board.Motor carbon brush cleaned and belt tension checked.Test run and function check passed.The reported failure was "error message: runaway".The reported failure was already investigated in sap complaint #(b)(4).According to the investigation report (lce02505) the most probable root cause for the reported failure is an erroneous motor tacho generator signal due to the carbon brushes (e.G.Stuck carbon brush).The hl 20 instructions for use was also reviewed on 2020-11-23 with the following outcome: extreme and sudden changes in the flow rate, especially during pulsatile pumping can also lead to a "run away" alarm.The reported failure "error message: runaway" could be confirmed.The reported failure "error message: runaway" did not happen during patient treatment.The hl20 in question was responsible for this complaint/event.The occurrence rate was calculated for the reported issue and it was determined that this is not a systemic issue.Therefore, no remedial action is required.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary¿s trending program and additional investigations or corrections will be implemented in case of adverse trending.
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