The hillrom technician found the communication board needed to be replaced.Per the hillrom service manual, perform annual preventive maintenance procedures to make sure all versacare® bed components are functioning as originally designed.Examine and test the communication junction box.Make sure the sidecom® communication system feature works correctly.Examine the communication cable, include the male and female pins in the plug.A search of the hillrom maintenance records showed hillrom performed preventative maintenance on this bed in (b)(6) 2020.It is unknown if the facility performed any other preventative maintenance on this bed.The technician replaced the communication board to resolve the issue.Based on this information, no further action is required.
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