While in use, the unit displayed a venous pressure of -500 and then the user stated that they could not correct the issue.The cardiohelp unit was replaced and set aside for inspection.Technicians remarks: customer complained that during use, the venous pressure dropped to -500 mmhg.It was stated that it then went into malfunction and the unit was replaced with another and set aside for inspection.12/2 - i arrive on-site and completed a visual inspection of unit and accessories.I found no issues with the visual inspection.I then completed the performance and service tool testing and found no issues.The unit was approved for clinical use but since it is a rental, the customer would like to have it replaced.I am sending it back to the depot for further inspections.Complaint id: (b)(4).
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According to service order 43534786 (dated 2020-12-02) no malfunction was found.Unit was send to the deport for further inspection.Under service order 43555549 it was found that the venous pressure was not zeroed (reads -500) when connected to the simulator at "0".The zero calibration was performed and unit passed all tests.Work performed on 2020-12-18/19/22/23.Based on this the failure could be confirmed but no product related malfunction.With reference to the current risk analysis most possible causes could be determined as follows: wrong pressure information due to: defective / disturbed (electro magnetic interfernece) pressure sensor, defibrillator system, laser scalpel, radio frequency system, response time is too long, positive or negative pressure beyond specification (release of tubes), software error, too high / low atmospheric pressure.The occurrence rate was calculated for the reported failure and it was determined that this is not a systemic issue.Therefore, no remedial action is required.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary¿ s trending program and additional investigations or corrections will be implemented in case of adverse trending.
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