This supplemental report is being submitted to provide additional information.Please see the updates in sections: g4, g7, h2, h6 and h10.The legal manufacturer (lm) reviewed the content of this complaint.The lm reported that the cause of the event could not be conclusively determined.The legal manufacturer confirmed that the subject scope was shipped in accordance with specifications via dhr.The legal manufacturer reported that the most likely probable causes are as follows: the legal manufacturer reported that based on the investigation results from the sales business center the cds process at the user facility differed from ifu, and/or deterioration by age caused the suggested event.The adhesive part on the bending rubber is worn out, bending manipulation and insertion tube defects.Insufficient cleaning (handling problems) and defects of the universal cord/distal end/connector/control body.The objective lens was cracked due to a shock caused by dropping and knocking the endoscope to a hard surface/object (handling issue), defects of the universal cord/distal end/connector/control body.The friction plate (f-plate) becomes deteriorated, bending manipulation and insertion tube defects.The parts become loose/ deformed/ damaged/ worn out/ or scratched, air/water leakages or fluid invasion.The switch pc board is damaged, defects of the universal cord/distal end/connector/control body.The angle wires are cut, bending manipulation and insertion tube defects.Bending manipulation and insertion tube defects.The legal manufacturer reported it was presumed that the foreign material remained in the channel for the user handling possibly deviated from ifu.Ifu(reprocessing manual):chapter 3 cleaning, disinfection and sterilization procedures states on how to clean all the channels and forceps elevator in detail.
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