Philips has investigated this complaint.The reported problem occurred twice on (b)(6) 2020 during two different patient procedures.This report is about the second patient.According to the information collected, the customer restarted the system and the cardiac procedure was completed successfully after a short delay.A philips engineer inspected the system onsite and could not reproduce the reported problem.Analysis of the log files showed that the table cradled without a user request, however the cause of this could not be identified.The amc ecat drive, niu and geometry module were replaced proactively.In (b)(6) 2020, the issue reoccurred during system start up.A philips engineer went onsite and could not reproduce the reported problem.Philips disabled the cradle movement to prevent reoccurrence of the issue.To further investigate, philips requested the table cradle parts back for analysis.The customer declined this request and confirmed that they are satisfied with the cradle function being disabled.No further investigation is possible.No similar complaints have been reported to philips (outside this customer site).Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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