The customer reported a false elevated architect magnesium result for one patient.The customer provided: sid: (b)(6); initial = 0.85 mmol/l, repeats 0.88 mmol/l, 2.51 mmol/l (normal range: 0.62 mmol/l to 1.07 mmol/l).Other test results, that were not magnesium, provided by the customer, were also reviewed, and none met reporting criteria.There was no reported impact to patient management.
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The evaluation of the customer¿s issue included a search for similar complaints, ticket trending review, labeling review, device history record review and field data review.A review of tickets determined that there is normal complaint activity for lot 64034un20.Trending review determined no trend for falsely elevated results for the product.Returns were not available.The patient sample was tested triplicate with one elevated result and two similar lower normal results.Qc results were reported to be within range.Historical performance of reagent lot 64034un20 was evaluated using world-wide data.The patient data was analyzed and compared to an established control limit.This evaluation indicated that the patient median result for lot 64034un20 is within the established control limits.A review of the manufacturing documentation did not identify any issues associated with the customer's observation.A review of the product labeling concluded that the issue is sufficiently addressed.Based on all available information no product deficiency was identified.
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