As reported, the user observed that the lcd screen on the autopulse platform (sn: (b)(4)) was unreadable.Patient use information was requested but no additional information was provided, therefore, patient use is unknown.
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The reported complaint of the lcd screen on the autopulse platform (sn (b)(6) was unreadable, was confirmed during visual inspection.The root cause of the lcd issue was due to a defective processor board in which is likely attributed to normal wear and tear.The returned platform was manufactured in april 2014 and it is almost 7 years old, well beyond its expected service life of 5 years.No other physical damage was observed on the returned autopulse platform.Upon further visual inspection of the platform, noted the fluid ingress contamination under the switch assembly membrane likely due mishandling.This observation is not related to the reported event.The switch assembly membrane was replaced to address the issue.The autopulse platform failed the initial functional test due to intermittent lcd failure and the platform is unable to boot, thus confirming the customer complaint.The defective processor board was replaced to address the reported issue.Unable to download archive data due to the defective processor board.After service repair, the autopulse platform was subjected to the run-in test using the 95% patient large resuscitation test fixture (lrtf) with a good known test battery until discharged without any fault or error.The autopulse platform passed all functional tests.Historical complaints were reviewed for service information related to the reported complaint, and there was no similar complaint reported for autopulse with serial number (b)(6).
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