H6.Device evaluation: a uk technical support engineer organized a meeting with the customer on (b)(6) 2020 in attempts to trouble shoot the issue.The customer reported reason was related to the occlusion led and maintenance led on.The patient received hypothermia.The device stopped warming and continued to alarm.During the call, a device (serial # unknown) was tested.The device was plugged in and it past post.When 37 was selected, the occlusion alarm came on.This confirmed the occlusion alarm but not the addition of the maintenance alarm.A 2nd test was performed by disconnecting the hose prior to start-up.The maintenance led and occlusion led did light up but this is as expected per the ifu.This replicated the customer reported reason but it was not determined if this was the same experience the customer had.A 3rd test was performed by selecting the ambient button.Again, the occlusion led came on but not the maintenance alarm.The device did not function as intended since the occlusion led was on during ambient and 37 degrees.The device did function as intended with the appropriate alarms (occlusion and maintenance) when the hose was disconnected from the device.During the call, the customer reported reason was confirmed and a secondary issue was found.This remediation mdr was generated under protocol (b)(4), as a result of warning letter cms# (b)(4).
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